Customer Service

At the Warm Floor Store, we strive to provide excellent customer service and a stress-free online shopping experience. We offer the best advice and the fastest deliveries through carefully selected couriers. For orders with postage costs of £6.99 or more, we offer a next-day courier service*.

Orders under 1.0m long and under 30kg will be sent on a next-day service, with a cut-off time of 6:00 PM (geographical restrictions apply). Orders over 1.0m long, and those weighing over 30kg, will be sent on a next-day service, but this is not a guaranteed service and has a cut-off time of 6:00 PM (next-day guaranteed delivery is available at an additional cost, which varies by postcode).

Large items and pallets, such as adhesive and similar products, are sent on a 2-3 day service (geographical restrictions apply). Next-day delivery is available for an additional cost, which varies by postcode.

If you wish to contact our customer service team, please email us at [email protected]